Artificial Intelligence in Service
Authors: Ming‐Hui Huang, Roland T. Rust
Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs. We develop a theory of AI job replacement to address this double-edged impact. The theory specifies four intelligences required for service tasks—mechanical, analytical, intuitive, and empathetic—and lays out the way firms should decide ...
📅 Published: 2018
🌐 Source: OpenAlex
📊 Citations: 3353
Artificial Intelligence in Education: A Review
Authors: Lijia Chen, Pingping Chen, Zhijian Lin
The purpose of this study was to assess the impact of Artificial Intelligence (AI) on education. Premised on a narrative and framework for assessing AI identified from a preliminary analysis, the scope of the study was limited to the application and effects of AI in administration, instruction, and learning. A qualitative research approach, leveraging the use of literature review as a research des...
Artificial Intelligence and Human Society (Artificial Intelligence and Education)
Authors:
<jats:p>The impact of AI technologies on different sectors has been profound, and one area where significant changes have occurred is education. In this abstract the integration of artificial intelligence technologies in education is explored, highlighting their potential advantages, challenges and ethical considerations. There are a wide range of tools and techniques in use for the application of...
📅 Published: 2023-10-31
🔗 Source: CrossRef
📊 Citations: 1