Artificial Intelligence in Service
Authors: Ming‐Hui Huang, Roland T. Rust
Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs. We develop a theory of AI job replacement to address this double-edged impact. The theory specifies four intelligences required for service tasks—mechanical, analytical, intuitive, and empathetic—and lays out the way firms should decide ...
📅 Published: 2018
🌐 Source: OpenAlex
📊 Citations: 3256
Artificial Intelligence and Economic Theories
Authors: Tshilidzi Marwala, Evan Hurwitz
The advent of artificial intelligence has changed many disciplines such as engineering, social science and economics. Artificial intelligence is a computational technique which is inspired by natural intelligence such as the swarming of birds, the working of the brain and the pathfinding of the ants. These techniques have impact on economic theories. This book studies the impact of artificial inte...