Artificial Intelligence in Service
Authors: Ming‐Hui Huang, Roland T. Rust
Artificial intelligence (AI) is increasingly reshaping service by performing various tasks, constituting a major source of innovation, yet threatening human jobs. We develop a theory of AI job replacement to address this double-edged impact. The theory specifies four intelligences required for service tasks—mechanical, analytical, intuitive, and empathetic—and lays out the way firms should decide ...
📅 Published: 2018
🌐 Source: OpenAlex
📊 Citations: 2749
Artificial Intelligence in Education: A Review
Authors: Lijia Chen, Pingping Chen, Zhijian Lin
The purpose of this study was to assess the impact of Artificial Intelligence (AI) on education. Premised on a narrative and framework for assessing AI identified from a preliminary analysis, the scope of the study was limited to the application and effects of AI in administration, instruction, and learning. A qualitative research approach, leveraging the use of literature review as a research des...
Peeking Inside the Black-Box: A Survey on Explainable Artificial Intelligence (XAI)
Authors: Amina Adadi, Mohammed Berrada
At the dawn of the fourth industrial revolution, we are witnessing a fast and widespread adoption of artificial intelligence (AI) in our daily life, which contributes to accelerating the shift towards a more algorithmic society. However, even with such unprecedented advancements, a key impediment to the use of AI-based systems is that they often lack transparency. Indeed, the black-box nature of t...
Creative Problem Solving in Artificially Intelligent Agents: A Survey and Framework
Authors: Evana Gizzi, Lakshmi Nair, Sonia Chernova
Creative Problem Solving (CPS) is a sub-area within Artificial Intelligence (AI) that focuses on methods for solving off-nominal, or anomalous problems in autonomous systems. Despite many advancements in planning and learning, resolving novel problems or adapting existing knowledge to a new context, especially in cases where the environment may change in unpredictable ways post deployment, remains...